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Security Guarantee® values our customers and we respect your privacy. We do collect customer information in an effort to provide the best shopping experience and to communicate with our customers about our promotions, sweepstakes, contests and products. We limit the information collected to what is needed to conduct business and offer products and services that might be of interest to you.

Your personal information will not be used for any purpose other than those described above, unless required by law or legal process.

Information Sharing® does not sell or rent your name or personal information for use by any outside company or third party. We may use customer information for our own marketing and promotional purposes.® does contract with third parties to help us maintain and manage our customer information to enable us to communicate with you our customers. We do not authorize any of those third parties to make any other use of your information.

We use Coremetrics, a service provider, to help us gather and analyze information about our customers. Coremetrics' only role is to help us conduct our business and deliver the most relevant products and services. If you would like to deactivate our ability to analyze your anonymous browsing and purchase behavior through the use of this service or find out more about our service provider, including its privacy policy and how to opt out please click here for more information.

For example, we may partner with other companies to provide products, services, contests or promotions. In some instances, we may cross-reference our customer databases to identify common customers, ensuring our brands are compatible with our customers' expectations.® and our business affiliates may use this information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

We also may share aggregate, non-personally identifiable information about you (such as your age, gender and types of products purchased) with our business associates to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.

Cookies are small pieces of information stored by your browser on your computer's hard drive. A cookie may contain information such as a unique user ID that is used to track the pages of the site's you've visited. We use cookies but do not store personally identifiable information in your cookie.® uses cookies to customize your shopping experience and tailor our site to your interests. We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business associates. However, we do not use cookies to store any important personal information, such as email addresses or credit card information, so this information remains secure even if others access our site from your computer.

Cookies can be modified or disabled through your browser options. If you turn off cookies in your browser, we will not be able to recognize you as a registered user and to allow you access to your account information including items stored in your shopping bag. If you need assistance, please refer to your browser's detailed help files.

If you have any questions, comments or suggestions about our privacy policy, please click to use our Contact page and select the subject heading "General Comments/Questions".

Secure Shopping
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the most advanced online ordering security system available. All of your personal information, including your credit card number, is encrypted by SSL.

SSL encrypts your order information to avoid the decoding of that information by anyone other than®. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-click by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavor to make every transaction you make at® 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at®.

VeriSign has issued® a unique ID, which assures visitors they have reached our authentic site thereby allowing communications to be encrypted for privacy.

If you are using a Netscape Navigator browser, version 4.05 or earlier, or a Microsoft Internet Explorer browser, version 4.01 or 4.5 for Macintosh,® has been notified that the VeriSign Internet certificates included with these browsers have expired.

We therefore urge you to upgrade your Netscape Navigator, Microsoft Internet Explorer or America Online software as soon as possible.

If you don't wish to upgrade now, you can continue shopping at®. Until you upgrade your browser, the secure lock will remain unlocked, but your transactions will continue to be encrypted and secure at®.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Liability information
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50,® will cover the entire liability to you, up to the full $50 amount.® will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at® while using the secure server.

How does® protect kids' privacy?® is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.

Notice to California Residents - Your California Privacy Rights
In addition to other rights described in the Privacy Policy, a California resident with whom we have established a business relationship and whom we have disclosed the resident's personal information (for instance name, address, e-mail address, age, occupation, education) to third parties for the third-parties' direct marketing purposes during the preceding calendar year, shall have the right, subject to certain exceptions and our offering you the choice not to have your information shared as described above, to receive the following information within thirty (30) days' of receipt of the request:

A list of the categories of personal information disclosed to such third parties during the immediately preceding calendar year: The names and address of such third parties that received the personal information during the preceding calendar year.

All requests for such information must be in writing and sent to:®
Payless ShoeSource® Customer Service
3231 SE 6th Avenue
Topeka, KS 66607