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Returns & Exchanges

Returns & Exchanges In-Store

Payless.com offers the easiest return policy because of our thousands of store locations nationwide. No re-boxing, re-labeling, mailing or waiting for processing. Just bring your Payless.com purchase into a store near you for an instant refund.

Use our Store Locator to find the store nearest you.

When returning or exchanging an item in-store, please bring:

  • The original packing slip/receipt
  • The credit card used to purchase the item
  • The item to return or exchange

Our store associates will be happy to help you with a return or suggest other options in the event of an exchange. All refunds will be credited to the card used to make the original purchase. Please allow one or two billing cycles for the credit to appear on your statement.

When you make a return, we will refund the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges unless you received an incorrect or damaged item. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail. Worn shoes are not returnable.

 

Returns By Mail

Please refer to the back of your customer receipt for instructions on returning items by mail.

We do not accept exchanges by mail.

Only Payless.com purchases with a customer receipt are processed by mail. If you don't have a customer receipt or you made an in-store purchase, please return your item to one of our thousands of stores nationwide.

When you make a return, we will refund the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges unless you received an incorrect or damaged item. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail. Worn shoes are not returnable.

 

Refunds

Credit Card Refunds
All credits will be placed on the same credit card used for the original purchase. Allow one or two billing cycles for the credit to appear on your statement.

Shipping Charge Refunds
We work hard to ensure that every order is filled correctly and that products we send are free from defects. If we do make a mistake, you may return your item by mail or to a store near you for a refund of the purchase price plus applicable sales tax. However, we do not refund shipping and handling charges in our stores. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail.

Buy One, Get One 1/2 OFF and Buy Two, Get One FREE Refunds
If you received a multiple item purchase discount when you purchased an item you wish to return or exchange: You will receive a credit for the purchase price of an item you received at half price or you may exchange that item for another item of the same or lesser regular price value. Free items may only be exchanged for an item of the same or lesser regular price value.